|
FAQ Information
Does
Unions-America have a local number in my area?
Unions-America is a National Union Internet Service
Provider, with nearly 3000 dial-up numbers across the
country. Chances are we have dial up access for your
local area. To verify if there is a local dial-up
number in your area, go to our main page, and search
for dial-up locations in your area code or state using
the form under Union Internet Access.
How
do I find access numbers for when I travel?
Once you have an active dial up account,
you can dial into any phone number on our network. Just
click the account login button at the top of our main
page to login to your account. Within the account
maintenance screen, you can search for local access
numbers by city and area code based on what city you
will be traveling to.
How
do I access my Unions-America E-mail account(s)?
You can access your Unions-America e-mail
accounts from our web site using our web based e-mail
system. This system will allow you to send and receive
e-mail from anywhere in the world as long as you have
Internet access available to you. Just click the "Check
E-mail" button at the top of the main
page, and login using the first part of your e-mail
address (to the left of the @ symbol) and your password.
We also allow POP3 and SMTP access to our e-mail system,
which means you can use an e-mail program like Outlook
or Netscape Messenger to access your e-mail accounts.
How
do I login to my account maintenance area?
From our main page, click the
account login button at the top of the screen. You will
then be taken to a login screen where you will enter
in your user name and password. Use the first part of
your e-mail address for the login name and your normal
password, just like logging into your e-mail account.
Once you login you will be able to control all aspects
of your account from your services to your billing and
credit card information.
Why
can't I connect at 56K V.90 speeds?
Even
though all our locations support 56K V.90, this does
not guarantee that you will get 56K V.90 speeds. Connection
speeds are dependent on many things including:
1) Phone line quality. Check your phone line
to see if it qualifies for V.90 speeds at: http://www.3com.com/56k/need4_56k/linetest.html.
2) Modem compatibility. The better the modem,
the better the chance that your equipment and ours will
connect reliably and without failures.
3) Modem Firmware. Do you have an X2 modem made
by US-Robotics. Well, try upgrading it to V.90, this
should be the fix.
4) Operating system. Yes this does matter. If
you have windows 95, you will want to upgrade your DUN
to 1.3 off the Microsoft website.
Those are just a few things that determine your connection
speed, others include: distance of the POP that you
are dialing into, computer hardware (old 386's, ahhhh!),
modem drivers (update them!!), etc.
|
