Give your union a shared digital workspace to manage grievances from the first concern through resolution
Every grievance.
Every step.
One clear record.
Give your union a shared digital workspace to manage grievances from the first concern through resolution. Keep the facts, deadlines, documents and people connected so your team can focus on representing members.
100% Union-made - Web-based - Configurable for your union
Keep your team coordinated
A shared case record and clear ownership.
Make deadlines visible
Review dates tied to your procedures.
Build institutional knowledge
Searchable history that stays with the union.
From intake to outcome
A process your team can follow.
Turn scattered paperwork, email threads and individual spreadsheets into an organized grievance workflow.
01 / CAPTURE
Start with the facts.
Create a case with member and employer information, the grievance statement, contract provisions, requested remedy and supporting files.
02 / ASSIGN
Make ownership clear.
Assign a representative and bring their work together in My Cases. Dashboard views help identify active cases, overdue dates and cases needing an owner.
03 / FOLLOW THROUGH
Track each step.
Record meetings, responses and notes. Use configured deadline rules and review dates to plan the next action as the case progresses.
04 / RESOLVE
Preserve the outcome.
Record the disposition or settlement, generate reports, and retain a searchable case history for future research and continuity.
GrievTrac features
Everything your team needs
to keep a case moving.
Practical tools for daily grievance work, with the flexibility to follow your union’s procedures.
From the first report to the final disposition—keep the information connected.
Detailed digital grievance records
Capture member and employer information, key dates, the statement, requested remedy, contract violations and resolution details in one organized case record.
Complete grievance step tracking
Document each stage from the initial filing through resolution or arbitration. Record meetings, responses, decisions and supporting information as the case progresses.
Dashboard and review-date views
See active cases, approaching deadlines, overdue reviews and cases needing an owner. Open the matching case list to focus on the work that needs attention.
Configurable deadline calculations
Set default or employer-specific rules using calendar or business days, weekends and holidays. Review calculation explanations and documented manual overrides.
Representative assignments and My Cases
Assign or reassign responsibility, retain assignment history and reasons, and give representatives a focused view of their active cases.
Grievance search and advanced filters
Find records by keyword or grievance number, and narrow results by employer, status, dates and other case details. Research past matters alongside current work.
Searchable contract documents
Search indexed contract text and locate relevant language while researching a grievance. Digitally created or OCR-processed documents make the text searchable.
Employer and contract information together
Maintain employer contacts and related contracts. Refer to the appropriate agreement while preparing a grievance and managing its procedure.
Supporting document uploads
Keep relevant files and images with the grievance so representatives can find the evidence and reference materials they need without chasing separate folders.
Internal case notes
Record conversations, research and follow-up context in the grievance’s notes. Help the next representative understand the work already completed.
PDF reports and filtered exports
Generate grievance reports for saving or printing. Export filtered case lists for review, reporting and further analysis outside the system.
Email reports and reusable templates
Prepare correspondence with reusable email templates and send grievance reports with supporting documents. Review recipients and case details before sending.
Review-date reminders
Support timely follow-up with notifications for important grievance review dates. Discuss available email and text reminder options for your union’s setup.
Role-based access
Provide administrator, add/edit/view or view-only access based on each person’s responsibilities. Individual accounts support a clear division of duties.
Administrative activity history
Review recorded case, step, assignment, email-queue and export actions. Selected operational changes retain before-and-after values for administrative review.
Custom forms, wording and signatures
Use your union’s statement and remedy text, report header and field labels. Add up to 30 custom form fields and 20 custom date fields, and save account signatures.
UnionActive member integration
Use existing member profiles, employer information and contract resources with an integrated UnionActive website. Populate case information from member and employer selections.
Web access and union-specific customization
Work from a computer, tablet or phone. Configure grievance types, remedy types and steps, and discuss specialized development or data imports with Unions-America.
GrievTrac Demo Video
A quick overview of using GrievTrac.
A stronger record of representation
Make the work visible.
Keep the history accessible.
A digital grievance system helps your union document what happened, who handled it and how the matter progressed. That continuity matters when representatives change, members ask for an update or past decisions need review.
Support consistent, documented handling
Capture the concern, relevant contract language and requested remedy.
Record meetings, responses, follow-up and the final disposition.
Track responsibility and review dates to help reduce missed handoffs.
Retrieve case records and reports when your union needs to explain its work.
A few practical questions
Plan a system that works for your local.
Can we manage more than one employer or contract?
Yes. GrievTrac maintains employer records and related contracts, and supports employer-specific workflows and holidays. Your union can organize cases by employer while keeping them in one system.
Can staff use GrievTrac away from the union office?
GrievTrac is web-based and accessible from a computer, tablet or phone with an internet connection. Individual accounts and assigned access levels control the tools and records available to each user.
Can we bring in existing grievance and member information?
Past cases can be entered to build a searchable archive. For an existing database or spreadsheet, discuss the available fields, documents and format with Unions-America so an import can be evaluated and scoped. Member SYNC is an optional service with organization-specific mapping, requirements and pricing.
How do we make sure the deadlines match our contract?
Set up your step names and deadline rules around the applicable agreement, including starting dates, day counts, weekends and holidays. Validate the results on practice cases before going live, and review affected cases when rules change. Your union remains responsible for verifying contractual deadlines.
What does the activity history record?
Administrators can review recorded case, step and assignment changes, email queuing and exports. Selected operational fields include before-and-after values. The log does not capture every system action, is not a full backup, and an email queue entry does not confirm delivery.
GrievTrac pricing
A plan for your local.
Room to make it your own.
Standard single local license
Your grievance system
$99.95
/ month
Plus a $495 setup fee
All GrievTrac features
Member, employer and contract databases
Up to 4 hours of custom programming
Up to 50 GB of contract, document and report storage
Unlimited member records and GrievTrac users
Additional storage is available as needed. Further customization can be quoted for your requirements.
Optional add-on
Member SYNC
$299
one-time setup
Import members from a spreadsheet using a setup tailored to your file and data requirements.
Select an imported member when creating a grievance to automatically populate their information in the form.
Put your process into practice
Let’s build your union’s
digital grievance system.
See GrievTrac in action and talk with our team about your contracts, forms and workflow.
